Introduction
At Tech Solution Way, we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or use our services. By accessing our website or working with us, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect different types of information to provide and improve our services, including:
- Personal information such as your name, email address, phone number, and business details when you contact us or request our services.
- Project-related information shared by you for the purpose of completing your work.
- Technical information such as IP address, browser type, device information, and website usage data to improve user experience.
We only collect information that is necessary to deliver our services effectively and professionally.
How We Use Your Information
The information we collect is used for the following purposes:
- To communicate with you regarding inquiries, projects, and support.
- To provide, manage, and improve our services.
- To process payments and manage billing-related matters.
- To improve our website, services, and customer experience.
- To comply with legal and business obligations.
We do not sell, rent, or trade your personal information to third parties.
Data Protection and Security
Tech Solution Way takes reasonable technical and organizational measures to protect your information from unauthorized access, misuse, alteration, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve performance. You can choose to disable cookies through your browser settings; however, this may affect certain features of the website.
Third-Party Services
We may use third-party tools or platforms (such as payment processors, analytics tools, or communication services) to support our operations. These third parties are only given access to the information necessary to perform their specific functions and are required to maintain confidentiality.
Payment Policy and Project Terms
To maintain transparency and avoid misunderstandings, Tech Solution Way follows a strict payment policy:
- Advance Payment Requirement: Before starting any work, we require 50% advance payment. This policy applies to all projects, whether they are one-time projects or monthly/ongoing services.
- Non-Refundable Advance: The advance payment is non-refundable under all circumstances. Once paid, it cannot be claimed back, whether the client proceeds with the work or chooses not to continue.
- Project Start Timeline: After receiving the advance payment, if the client does not start or provide required details within 15 days, the project will be considered inactive.
- Restarting the Project: If the client decides to start the project after 15 days, a new payment will be required to resume or initiate the work, regardless of any previous advance paid.
By making a payment to Tech Solution Way, you acknowledge and agree to these terms without exception.
Client Responsibilities
Clients are responsible for providing accurate information, required content, approvals, and timely communication to ensure smooth project execution. Delays caused by the client may affect timelines and do not change the payment or refund policy.
Data Retention
We retain your personal and project-related information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. Once the information is no longer needed, it is securely deleted or anonymized.
Changes to This Privacy Policy
Tech Solution Way reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage users to review this page periodically to stay informed about how we protect your information.
Your Consent
By using our website, contacting us, or making a payment for our services, you consent to this Privacy Policy and agree to all its terms, including our payment and advance policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, you may contact us through our official communication channels provided on our website.